SMS TERMS & CONDITIONS

1. Program Description

Cell Renew Medical Spa (“we,” “us,” or “our”) operates an SMS messaging program to communicate with clients regarding their interactions with our business. Messages may include:

• Appointment reminders and confirmations
• Post-treatment care instructions
• Promotional offers and seasonal specials
• New service announcements
• Responses to inbound inquiries about services and pricing

Messages may be sent using automated technology, including AI-assisted messaging systems operated on our behalf.

2. Message Frequency

Message frequency varies based on your interactions and preferences. You may receive up to 10 messages per month. We will not send messages between 9:00 PM and 8:00 AM in your local time zone.

3. Costs

Message and data rates may apply. Contact your wireless carrier for details about your plan.

4. How to Opt Out

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further messages will be sent. To re-subscribe, text START to the same number.

Supported opt-out keywords: STOP, CANCEL, UNSUBSCRIBE, QUIT, END

5. How to Get Help

For assistance with our SMS program, reply HELP to any message, or contact us at:

• Email: Cellrenewtampa@gmail.com
• Phone: (813) 742-0966
• Address: 1212 E Whiting St #102, Tampa, FL 33602

6. Supported Keywords

• STOP / UNSUBSCRIBE / CANCEL / END / QUIT — Opt out of all messages.
• START / UNSTOP / YES / SUBSCRIBE — Re-subscribe to messages.
• HELP / INFO — Receive help information.

7. Your Consent

By opting in to our SMS program, you provide express written consent to receive text messages from Cell Renew Medical Spa at the phone number you provided. Consent is not a condition of purchase or of any service. You may opt out at any time.

8. Privacy & Data Protection

• Your mobile phone number and opt-in information will not be sold, rented, shared with, or disclosed to any third parties or affiliates for marketing or promotional purposes.
• Opt-in data is not transferred to any affiliate, partner, or third-party marketer.
• Information may be shared only with our messaging platform provider and its subcontractors solely for the purpose of delivering messages, and under strict confidentiality obligations.
• All personal data is protected using AES-256 encryption at rest and TLS 1.3 encryption in transit. Access to SMS-related data is restricted to authorized personnel.
• We retain records of your SMS consent for a minimum of four (4) years in compliance with applicable regulations.

For more information, please review our Privacy Policy.

9. HIPAA Notice (Medical Spa)

As a healthcare-adjacent business, Cell Renew Medical Spa takes additional precautions with SMS communications. We will never transmit protected health information (PHI) — including treatment names, diagnoses, or medical histories — via SMS. All appointment reminders use generic language that does not reveal the nature of your visit. SMS is not a secure communication channel under HIPAA; please do not include personal health information in text messages to us. For health-related matters, please call us directly at (813) 742-0966.

10. Carrier Liability

Cell Renew Medical Spa and wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless service provider/network operator. Carriers are not liable for delayed or undelivered messages.

11. Eligibility

You must be 18 years of age or older and the account holder or an authorized user of the mobile number provided to participate in our SMS program.

12. Changes to These Terms

We reserve the right to modify these terms at any time. Any changes will be effective upon posting to this page. Continued participation in our SMS program after changes constitutes your acceptance of the updated terms.

Contact Information